Cancellation Policy

  1. Objectives and Background

(a)        Esoteric Productions PTY LTD, trading as HEXAGRAM Events, is committed to providing the best service in a timely manner. We aim to accommodate the needs and expectations of our patrons.

(b)       Unfortunately, when a ticket holder cancels without giving adequate notice, it prevents another ticket purchaser from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an event ticket.

(c)        We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

  1. Cancellation Process

(a)        We understand that situations can arise where you must cancel your ticket. Due to limited ticket availability, we request applying for a refund through the ticket provider’s website (Humanitix:, where you cancel with adequate notice. This allows us to resell that ticket.

(b)       You may cancel by contacting us by email:

(c)        We require a minimum of seven (7) days’ notice for cancellation. Please inform us by 17:00 AEST seven (7) days before the scheduled event to notify us of any changes or cancellations.

(d)       If no prior notice is given or the notice given is not in accordance with the cancellation process, you will be charged a cancellation fee (see below).

(e)        All references to the cancellation of tickets in this clause also refer to the rescheduling of tickets to another event.

  1. Cancellation Fee

(a)        The cancellation fee is 50% of the purchased ticket price.

(b)       The cancellation fee will be charged by credit card or bank card used.

(c)        Ticket holders will be charged 75% of the purchased ticket price if a refund request occurs within seven (7) days of the event.

  1. Acceptable circumstances for waiving cancellation fees

We understand that plans may change due to uncontrollable and external circumstances. Missed events can be unintentional or may stem from an emergency, etc. Therefore, subject to approval by HEXAGRAM Events, cancellation due to such circumstances will not incur a cancellation fee, and the purchased ticket will be transferrable to another event.

  1. Questions

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to

  1. Agreement

By purchasing tickets, you understand and agree to be bound by the terms of this policy.

Last updated 10/09/2023